Local Contacts

Local Office: Stevenage

Address:

Bayley House
Sish Lane
Stevenage
SG1 3SS

Office Telephone Number: 0300 456 4000

CAFCASS Website

Tel: 01438 845253
SPA: 0300 777 0707

Child and Adolescent Mental Health Services (CAMHS) Website

Head of Service, Quality Assurance and Practice
Tel: 01992 556982

Children's Services Customer Service Centre
Tel: 0300 123 4043

From May 2024, all referrals from professionals are via the online referral portal.

Visit the HCC website: Report concerns about a child or request support.

Tel: 0300 123 4043 (out of hours)

A team of senior social workers who work countywide to coordinate services and respond to child protection emergencies that cannot wait until the next working day. They work all nights, weekends, and Bank Holidays. Please contact if you need emergency support.

Drug and alcohol recovery service.

CGL Website

The Customer Service Centre processes all enquiries regarding children's social care and directs these enquiries on to either the Multi Agency Safeguarding Hub (MASH), a multi-agency team which provides support with early intervention for children, or the relevant Specialist or Safeguarding Social Care Team.

The following arrangements for enquiries and referrals are in place:

• All referrals to children's social care must be made using the online portal. Guidance and a link to the online referral form can be found on the HCC website.
• Families First can also be contacted via the Customer Service Centre on 0300 123 4043.

The following generic addresses should now be used for the submission of reports to any Child Protection Conference:

Secure address: Cpc.reports@hertscc.gov.uk

Non-secure (password protect the document and send a separate e-mail with the password contained in the body of the e-mail): Childprotection.unit@hertfordshire.gov.uk

All reports will be retained.

Herts Domestic Abuse Helpline
Information and advice line: 08 088 088 08

Herts Sunflower - Domestic Abuse website

HSCP/HSAB Service Manager
Laurence Doe

HSCP Business Manager
Liz Peters

HSAB Business Manager
(Vacancy)
Farnham House,
Stevenage
SG1 2FQ

AdminHSCPHSAB@hertfordshire.gov.uk

Department for Education website

Tel: 01707 355927 / 01438 757330

Joint Child Protection Investigation Team (JCPIT) is a specialist team with countywide responsibility for undertaking child protection investigations.

Referral form can be found on the HSCP website.

Hertfordshire & West Essex Integrated Care Board

Charter House,
Parkway,
Welwyn Garden City
AL8 6JL

Tel: 01707 685 349:

Jen Sarsby, Associate Director Safeguarding Children
Rachael Benson, Designated Nurse Safeguarding Children
Cecilia Stevens, Deputy Designated Nurse for Children Looked After & Care Leavers.

NSPCC Helpline service: 0808 800 5000

NSPCC website

Ofsted
Piccadilly Gate
Store Street
Manchester
M1 2WD

General helpline: 0300 123 1231

Ofsted website (Contact Us)

Compliance, investigation and enforcement:

Ofsted website

Main Switchboard (Police Enquiry Centre) tel: 0845 3300 222

Joint Child Protection Investigation Team (JCPIT) normal hours are 08.00-22.00 Monday to Friday & 09.00-17.00 weekends and bank holidays tel: Tel 01707 354000

Outside of these hours

Emergency calls: 999

Non-emergency calls: 101

Domestic Abuse Information and advice line: 08088 088 088

HQ tel: 01438 747074

Head of Hertfordshire Probation Delivery Unit
Neeve Bishop
Tel: 01438 747074

MAPPA Manager
EoEPS.Hertfordshire.MAPPA@justice.gov.uk

Change Grow Live (CGL) website

Tel: 0300 123 7538
Email: SfYP@hertfordshire.gov.uk

Services for Young People Website.

For scheduled Strategy Meetings, please see below.

Paediatrics (on call Monday to Friday 9-5)

If the Child has already had an unscheduled medical assessment, please contact the Paediatrician who undertook the medical in the first instance.

• East and North Herts Trust (Children living in East and North Herts):
  • Consultant Community Paediatrician ‘On-call rota’: 07919396676B The Paediatrician who is ‘on call’ for that day may already be involved with a CP medical. In this case a safeguarding nurse specialist may contribute to the strategy meeting.
• Hertfordshire Community NHS Trust (Children living in West Herts):
  • Peace Children Centre operates as a central administrative hub for the following centres: Peace Children Centre, St Albans Children Centre, and Marlowes Health and Wellbeing Centre. To contact the ‘on call’ paediatricians from one of the centres below, please call 01293 470680 and press option 2.
• Hertfordshire children already admitted to a Hertfordshire Hospital Health Trust:
  • Where a child has attended/been admitted to Watford General Hospital contact the Safeguarding Nurse - 07990 551647 / 07920 75741;
  • Where a child has attended/been admitted to Lister Hospital contact the safeguarding team by calling the on-call rota line on 07919396676.
    
    

Paediatrics out of hours (including weekends and Bank Holidays) for urgent medical concerns only

• EAST AND NORTH HERTS TRUST (Children living in East and North Herts).
  • Contact the on call Paediatric Registrar via Switchboard (01438314333).
• WEST HERTS HOSPITALS TRUST (Children living in West Herts)
  • Contact the ‘on call’ Paediatric Registrar via Children’s Emergency (01923 217 564).
    
    

SARC – 24 hours

• Tel: 03302230099 (24 Hours).

Mental Health

• Hertfordshire Partnership Foundation Trust (HPFT) Monday to Friday 9-5 hpft.safeguardingteam@nhs.net or 01727 804717.
  
  

Mental Health out of hours (CCAT and inpatient teams)

• • For child/young person currently receiving OR requiring care from CCAT/Forest House or Home treatment Team only Phone Single Point of Access (SPA): 0800 6444 101

Maternity Monday to Friday 9-5

• East and North Herts Trust 01438 286139;
• West Herts Hospital Trust 01923 217501 (Administrator for Maternity Safeguarding Team).

Maternity Out of Hours (For urgent medical concerns)

• For newborn babies please see Paediatric out of hours above.

Community Health (Health Visiting/School Health Nursing/ Looked After Children and Care Leaver Health Team)

• HEALTH VISITORS (HV) / SCHOOL HEALTH NURSES (SHN) (Hertfordshire Community NHS Trust) - 9:00-17:00 Monday to Friday:
  • Child under 5 yrs - contact the duty Health Visitor who will make contact with child’s HV where possible otherwise the Duty HV will participate. The Duty HV will be able to inform you if the child is receiving care from any other community health services in the Trust.
  • Duty - Health Visitor professional Lines (child under 5):
    • South Quadrant (Watford, Three Rivers and Hertsmere)
      Tel: 01923 936040
      Email: 3riversandhertsmere@nhs.net;
    • West Quadrant (Dacorum & St Albans)
      Tel: 01442 283404
      Email: dacorumandstalbans@nhs.net;
    • North Quadrant (Stevenage, North Herts & Royston)
      Tel: 01462 427106
      Email: northhertsandstevenage@nhs.net;
    • East Quadrant (Broxbourne & Welwyn/Hatfield)
      Tel 01992 940841
      Email: broxbourneandwelhat@nhs.net.
  • Child over 5yrs - contact School Nurse in the area that the child is on role in a School, or if not in school where the child lives. The Duty SHN will be able to inform you if the child is receiving care from any other community health services in the Trust.
    • Duty School Nurse professional line (please select the area in which the child goes to school);
    • South Quadrant (Watford, Three Rivers and Hertsmere)
      Tel: 01923 936041
      Email: w3rh@nhs.net;
    • West Quadrant (Dacorum & St Albans)
      Tel: 01442 283404
      Email: stadac@nhs.net;
    • North Quadrant (Stevenage, North Herts and Royston)
      Tel: 01462 427106
      Email: rsnh@nhs.net;
    • East Quadrant (Broxbourne, Welwyn & Hatfield, East Herts)
      Tel: 01992 940841
      Email: SHWBSWH@nhs.net.

Health Professional Contact details for arranging SCHEDULED (Planned) Strategy Meetings (will normally be arranged for at least 24 hours after request sent out)

(For urgent Strategy Meetings see above)