Skip to content
Company Logo

Local Contacts

Local Office: Stevenage


Bayley House
Sish Lane

Office Telephone Number: 0300 456 4000


Head of Service, Quality Assurance and Practice
Tel: 01992 588911

Children's Services Customer Service Centre
Tel: 0300 123 4043

Written referrals should be addressed to:
Customer Service Centre
PO Box 153

Email: (only to be used for referrals by professionals)

Tel: 0300 123 4043 (out of hours)

Specially trained reception staff are on hand to deal with all calls from 8am to 8pm Monday to Friday and 9am to 4pm on Saturdays (except public holidays). Outside these times, calls are automatically diverted (except textphone/minicom, callers need to redial 01992 632150) to an agency, who can contact the SOOHS on your behalf.

Drug and alcohol recovery service.

CGL Website

The Customer Service Centre processes all enquiries regarding children's social care and directs these enquiries on to either the Multi Agency Safeguarding Hub (MASH), a multi-agency team which provides support with early intervention for children, or the relevant Specialist or Safeguarding Social Care Team.

The following arrangements for enquiries and referrals are in place:

  • All referrals to children's social care should continue being made using a Single Service Request (SSR) form, and where possible submitted electronically. Guidance and a link to the referral form can be found on the HCC website.
  • Families First can also be contacted via the Customer Service Centre on 0300 123 4043.

The following generic addresses should now be used for the submission of reports to any Child Protection Conference:

Secure address:

Non-secure (password protect the document and send a separate e-mail with the password contained in the body of the e-mail):

All reports will be retained.

Herts Domestic Abuse Helpline
Information and advice line: 08 088 088 08

Herts Sunflower - Domestic Abuse website

HSCP Service Manager
Mary Moroney
Room 152, County Hall
SG13 8DF

HSCP Business Manager
Liz Peters
Room 152, County Hall,
SG13 8DF

HSAB Business Manager (Interim)
Kelly Benton
Room 152,
County Hall
SG13 8DF

Tel: 01707 354000

Joint Child Protection Investigation Team (JCPIT) is a specialist team with countywide responsibility for undertaking child protection investigations.

Designated Doctors

Peace Children's Centre Peace Prospect
WD17 3EW

Tel: 01923 470 606

Dr Olive Hayes

QC262 Howlands Clinic
New QE11 Hospital
Welwyn Garden City

Tel: 01438 288342

Designated Nurse Safeguarding Children:

Jen Sarsby

Charter House,
Welwyn Garden City

Tel: 01707 685 349

NSPCC Helpline service: 0808 800 5000

NSPCC website

Piccadilly Gate
Store Street
M1 2WD

General helpline: 0300 123 1231

Ofsted website (Contact Us)

Compliance, investigation and enforcement:

Ofsted website

Main Switchboard (Police Enquiry Centre) tel: 0845 3300 222

Joint Child Protection Investigation Team (JCPIT) normal hours are 08.00-22.00 Monday to Friday & 09.00-17.00 weekends and bank holidays tel: Tel 01707 354000

Outside of these hours

Emergency calls: 999

Non-emergency calls: 101

Domestic Abuse Information and advice line: 08088 088 088

HQ tel: 01438 747074

Assistant Chief Officer Offender Management and Public Protection Head of Hertfordshire LDU

Kate Harvey (lead on public protection)
Tel: 01438 765256

MAPPA Manager
Tel: 01707 354858

Last Updated: December 4, 2023