Local Contacts
Local Office: Stevenage
Address:
Bayley House
Sish Lane
Stevenage
SG1 3SS
Office Telephone Number: 0300 456 4000
Tel: 01438 845253
SPA: 0300 777 0707
Head of Service, Quality Assurance and Practice
Tel: 01992 588911
Children's Services Customer Service Centre
Tel: 0300 123 4043
Written referrals should be addressed to:
Customer Service Centre
PO Box 153
Stevenage
SG1 2GH
Email: Protectedreferrals.cs@hertfordshire.gov.uk (only to be used for referrals by professionals)
Tel: 0300 123 4043 (out of hours)
Specially trained reception staff are on hand to deal with all calls from 8am to 8pm Monday to Friday and 9am to 4pm on Saturdays (except public holidays). Outside these times, calls are automatically diverted (except textphone/minicom, callers need to redial 01992 632150) to an agency, who can contact the SOOHS on your behalf.
Drug and alcohol recovery service.
The Customer Service Centre processes all enquiries regarding children's social care and directs these enquiries on to either the Multi Agency Safeguarding Hub (MASH), a multi-agency team which provides support with early intervention for children, or the relevant Specialist or Safeguarding Social Care Team.
The following arrangements for enquiries and referrals are in place:
- All referrals to children's social care should continue being made using a Single Service Request (SSR) form, and where possible submitted electronically. Guidance and a link to the referral form can be found on the HCC website.
- Families First can also be contacted via the Customer Service Centre on 0300 123 4043.
The following generic addresses should now be used for the submission of reports to any Child Protection Conference:
Secure address: Cpc.reports@hertscc.gov.uk
Non-secure (password protect the document and send a separate e-mail with the password contained in the body of the e-mail): Childprotection.unit@hertfordshire.gov.uk
All reports will be retained.
Herts Domestic Abuse Helpline
Information and advice line: 08 088 088 08
HSCP Service Manager
Mary Moroney
Room 152, County Hall
Hertford,
SG13 8DF
HSCP Business Manager
Liz Peters
Room 152, County Hall,
Hertford,
SG13 8DF
HSAB Business Manager (Interim)
Kelly Benton
Room 152,
County Hall
Hertford,
SG13 8DF
Tel: 01707 354000
Joint Child Protection Investigation Team (JCPIT) is a specialist team with countywide responsibility for undertaking child protection investigations.
Referral form can be found on the HSCP website.
Designated Doctors
Peace Children's Centre Peace Prospect
Watford
WD17 3EW
Tel: 01923 470 606
Dr Olive Hayes
QC262 Howlands Clinic
New QE11 Hospital
Welwyn Garden City
AL7 4HQ
Tel: 01438 288342
Designated Nurse Safeguarding Children:
Jen Sarsby
Charter House,
Parkway,
Welwyn Garden City
AL8 6JL
Tel: 01707 685 349
NSPCC Helpline service: 0808 800 5000
Ofsted
Piccadilly Gate
Store Street
Manchester
M1 2WD
General helpline: 0300 123 1231
Compliance, investigation and enforcement:
Main Switchboard (Police Enquiry Centre) tel: 0845 3300 222
Joint Child Protection Investigation Team (JCPIT) normal hours are 08.00-22.00 Monday to Friday & 09.00-17.00 weekends and bank holidays tel: Tel 01707 354000
Outside of these hours
Emergency calls: 999
Non-emergency calls: 101
Domestic Abuse Information and advice line: 08088 088 088
HQ tel: 01438 747074
Assistant Chief Officer Offender Management and Public Protection Head of Hertfordshire LDU
Kate Harvey (lead on public protection)
Tel: 01438 765256
MAPPA Manager
Tel: 01707 354858
SEEdivisionaloffice.generalenquiries@probation.gov.uk
Tel: 0300 123 7538
Last Updated: December 4, 2023
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